{"id":10516,"date":"2020-08-25T10:47:26","date_gmt":"2020-08-25T00:47:26","guid":{"rendered":"https:\/\/maser.com.au\/service-assurance\/?page_id=10516"},"modified":"2024-11-29T09:27:34","modified_gmt":"2024-11-28T22:27:34","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/maser.com.au\/service-assurance\/customer-experience\/","title":{"rendered":"Quality of Experience"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|tablet&#8221; module_id=&#8221;stickymenu&#8221; _builder_version=&#8221;4.4.8&#8243; background_color=&#8221;#ffffff&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; padding_mobile=&#8221;off&#8221; global_module=&#8221;10474&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_menu menu_id=&#8221;67&#8243; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221; module_id=&#8221;stickymenu&#8221; _builder_version=&#8221;4.16&#8243; menu_line_height=&#8221;2em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;tcs-products-header maser-color-header&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;45deg&#8221; background_color_gradient_stops=&#8221;#1085c7  0%|#58aad8  100%&#8221; background_color_gradient_start=&#8221;#1085c7 &#8221; background_color_gradient_end=&#8221;#58aad8 &#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#ffffff&#8221; global_colors_info=&#8221;{}&#8221;]\n<h1 style=\"text-align: center;\">Quality of Experience<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;sa-subpage-section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/maser.com.au\/service-assurance\/wp-content\/uploads\/sites\/11\/2023\/04\/Witbe-logo-2.jpg&#8221; title_text=&#8221;Witbe logo 2&#8243; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;240px&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Today, users at home rely on streaming video services more than ever before. They expect them to run perfectly across all their different devices.\u00a0With manual testing only, it&#8217;s impossible to know the true quality of service that your users are experiencing.<\/p>\n<p><b>That&#8217;s where <\/b><b>Witbe<\/b><b> comes in.<\/b><\/p>\n<p><b>Trusted by over three hundred customers in more than fifty countries.<\/b><\/p>\n<p>We developed an automated and <b>proactive <\/b>way of testing and monitoring <b>streaming apps and video<\/b>. Our revolutionary technology utilizes \u201drobots\u201d that behave just like your users. We even run our tests on the same real, physical devices that your customers use.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<h4 style=\"text-align: center;\"><strong>Witbe is the only company that can test and monitor:<\/strong><\/h4>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/maser.com.au\/service-assurance\/wp-content\/uploads\/sites\/11\/2023\/04\/Witbe-graphics-2-opt.jpg&#8221; title_text=&#8221;Witbe graphics 2-opt&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;sa-subpage-section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f5f5f5&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3><strong>&#8220;SOFT AT HOME&#8221; CEM &#8211; Professional Customer Experience Monitoring<\/strong><\/h3>\n<p><strong>Monitoring mobile services real-time from the customer perspective.<\/strong><\/p>\n<p>&#8220;Soft at Home&#8221; CEM Solution is a powerful, flexible, and scalable set of tools for monitoring wireless network performance and services from the end user-point of view. With the &#8220;Soft at Home&#8221; CEM Solution operators can easily and discreetly collect QoE data directly from their customers while they are using their smartphones. With the solution embedded on the customers\u2019 smartphones, operators can more confidently guarantee a high quality of service, hence improving the quality of end-user experience.<\/p>\n<p>Complete set of tools for CEM<\/p>\n<ul>\n<li>&#8220;Soft at Home&#8221; Qmon provisioned and installed over the air (OTA) on commercial smartphones calculates KPIs based on the subscriber location, network scenario, and session criteria.<\/li>\n<li>&#8220;Soft at Home&#8221; Qview server aggregates KPIs transferred via HTTP from one or a million of smartphones simultaneously. Dashboards and reports can be customised thanks to an easy-to-use back office tool allowing users to know in real-time exactly why, where, and what is happening.<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/maser.com.au\/service-assurance\/wp-content\/uploads\/sites\/11\/2020\/09\/mobile_agents.png&#8221; title_text=&#8221;mobile_agents&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;240px&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/maser.com.au\/service-assurance\/wp-content\/uploads\/sites\/11\/2020\/09\/srv_one_trend-2.png&#8221; title_text=&#8221;srv_one_trend-2&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;400px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;contact&#8221; _builder_version=&#8221;4.27.0&#8243; background_color=&#8221;#1e73be&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;45deg&#8221; background_color_gradient_stops=&#8221;#1085c7 0%|#58aad8 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#1085c7&#8243; background_color_gradient_end=&#8221;#58aad8&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;10799&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text admin_label=&#8221;Contact Section&#8221; _builder_version=&#8221;4.27.0&#8243; header_text_align=&#8221;center&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]\n<h2 style=\"padding-bottom: 0px;\">Contact Maser<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.27.0&#8243; custom_margin=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]\n<div class=\"contact-city sydney\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->    Sydney<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"contact-deets\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->    Head Office<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>p:<\/strong> <a href=\"tel:+61 2 9452 6062\">+61 2 9452 6062<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->    <pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>e:<\/strong> <a href=\"mailto:telco@maser.com.au\">telco@maser.com.au<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->    <pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>a:<\/strong> 9\/15B Rodborough Rd<!\u2013- [et_pb_br_holder] -\u2013>Frenchs Forest NSW 2086<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/div>\n[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.0&#8243; custom_margin=&#8221;||20px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]\n<div class=\"contact-city\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->    Melbourne<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"contact-deets\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->  <strong>p:<\/strong> <a href=\"tel:+61 2 9452 6062\">+61 2 9452 6062<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>e:<\/strong> <a href=\"mailto:telco@maser.com.au\">telco@maser.com.au<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->    <pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>a:<\/strong> 4 Kerr Court, Rowville VIC 3178<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/div>\n[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.0&#8243; custom_margin=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]\n<div class=\"contact-city brisbane\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->    Brisbane<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"contact-deets\"><!-- [et_pb_line_break_holder] -->  <pee class=\"\"><!-- [et_pb_line_break_holder] -->  <strong>p<\/strong> <a href=\"tel:+61 2 9452 6062\">+61 2 9452 6062<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>e:<\/strong> <a href=\"mailto:telco@maser.com.au\">telco@maser.com.au<\/a><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->    <pee class=\"\"><!-- [et_pb_line_break_holder] -->    <strong>a:<\/strong> 9c Bilston St, Stafford QLD 4053<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] 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